Shipping & Returns

At Charged Culture, every order is made specifically for you once you place it. Because each item is printed on demand, production and shipping work a little differently than traditional retail.

Order Processing

All products are made to order.

Production typically takes 2 to 5 business days before your order ships. During holidays, new product launches, or periods of high demand, production times may be slightly longer.

Once your order has been produced, you'll receive a shipping confirmation email with tracking information.

Shipping Times

Estimated shipping times begin after production is complete.

United States

  • Standard Shipping: Approximately 3 to 7 business days

International

  • Shipping times vary by destination and typically range from 7 to 21 business days.

Please note that customs processing, weather conditions, carrier delays, or other circumstances beyond our control may occasionally extend delivery times.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery address and the products in your order.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number. Tracking updates may take up to 48 hours to appear after the carrier receives your package.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If you notice an error, contact us.

If your order has not entered production, we'll do our best to update the address.

Once an order has shipped, we cannot guarantee address changes.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us.

We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a printing defect, or you receive the wrong item, please contact us within 30 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

If the issue is verified, we'll replace the item or provide an appropriate solution at no additional cost.

Returns

Because every Charged Culture product is custom made specifically for you, we do not accept returns or exchanges due to:

  • Ordering the wrong size
  • Changing your mind
  • Color preference
  • Buyer remorse

Please review our size guides carefully before placing your order.

Exchanges

We currently do not offer traditional exchanges.

If your item qualifies because it was damaged, defective, or incorrectly produced, we'll replace it at no cost.

Cancellations

Orders may be canceled only before production begins.

Since production often starts quickly, we cannot guarantee cancellation requests.

If you need to cancel your order, contact us immediately.

Refunds

Refunds are issued only when:

  • An item is defective or damaged
  • An incorrect item was received
  • An order cannot be fulfilled

Approved refunds will be processed back to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear.

Questions

Got a question about your order or our shipping and returns policy? We've got you covered. Just drop us a line below.